Q: I don’t remember my customer number?
Q: I don’t remember my password?
Q: How do I know what my Travel Dollar balance is?
Q: I don’t agree with my Travel Dollar balance?
Q: What can I spend my Travel Dollars on?
Q: What if I don’t have enough Travel Dollars to pay for my holiday?
Q: Do I have to use all my Travel Dollars in one transaction?
Q: How long will my Travel Dollars be available to use?
Q: What is the booking process?
Q: How soon should I book?
Q: What happens if I have to change or cancel my holiday?
Q: Can I allow someone else to use my Travel Dollars?
Q: Are my Travel Dollars transferable?
Q: What is the secret to a good travel booking experience?
Q1: I don’t remember my customer number?
A: Don’t worry – it is easy to find! Have a look at your last telephone account – your customer account number is at the top right hand corner. (Click to return to questions)
Q2: I don’t remember my password?
A: We do! As long as you can answer a few easy questions to help verify you are the account holder, we will be able to remind you what your password is. Please call M2 Customer Service on 0800 628 255 and they will be able to advise your password. (Click to return to questions)
Q3: How do I know what my Travel Dollar balance is?
A: Your Travel Dollar balance will be printed on your monthly M2 Telecom invoice. If you would like more detail regarding transactions, you can check your Travel Dollar statement online. To login simply enter your Customer Number and Password.
If you would like any assistance with you login or need to obtain a password please call our Customer Service team on 0800 628 255. Iif you are ready to redeem please call M2 Travel on 0800 733 336. (Click to return to questions)
Q4: I don’t agree with my Travel Dollar balance?
A: There is usually a very simple explanation. Call M2 Customer Service on 0800 628 255; they are able to view all the data related to your telephone account and will quickly answer any of your questions. (Click to return to questions)
Q5: What can I spend my Travel Dollars on?
A: M2 Travel have licensed travel consultants and provide most travel services, the general rule is “as long as we can book it and pay for it, you can use your travel dollars”.
Some examples of Travel services include International and Domestic flights, hotel and apartment accommodation bookings, car hire, event tickets, package holidays and cruises. (Click to return to questions)
Q6: What if I don’t have enough Travel Dollars to pay for my holiday?
A: No problem. You can pay the outstanding balance by credit card or direct bank transfer (some fees apply). For example, if you have $760 Travel Dollars and you want to take the family on a holiday to the Gold Coast for a total cost of $995, we will use your Travel Dollars first, and then you can provide credit card details to charge the balance of $235. It is that easy! (Click to return to questions)
Q7: Do I have to use all my Travel Dollars in one transaction?
A: No. You can chip away at your Travel Dollar balance as slowly as you like or as often as you like. For example, you may need to attend a wedding in a nearby town and would like to stay at a hotel and not have to worry about driving home. If your Travel Dollar balance is $500, and we book you a hotel room for $160, you would have a residual balance of $340 to use at a later date (by which time your Travel Dollar balance will have increased). (Click to return to questions)
Q8: How long will my Travel Dollars be available to use?
A: Your Travel Dollars will not expire as long as you remain a current M2 Phone and Fly customer. If your account is ever cancelled you will cease being able to access your Travel Dollar account. So remember to keep paying your phone account so you can continue accumulating Travel Dollars! (Click to return to questions)
Q9: What is the booking process?
A: M2 Travel Consultants will liaise with you, over the phone (or by email if you prefer something in writing you can show your travelling companions) and once your travel needs are clarified, we will book and pay for your travel.
Whether your travel costs are wholly covered by Travel Dollars or you have funded some yourself by credit card, we will send confirmation that charges have been made. We will provide electronic ticketing or vouchers by email, or send hardcopies by mail if required. (Click to return to questions)
A: You should make your bookings as soon as possible to avoid disappointment, particularly if you intend to travel during peak times such as school or public holidays as these are generally the times everyone wants to travel. (Click to return to questions)
Q11: What happens if I have to change or cancel my holiday?
A: All travel suppliers have different amendment and cancellation policies, so this depends on the travel supplier your holiday is booked with. If you think there may be a chance that you need to make an amendment to your booking please speak with your M2 Travel Consultant at the time of booking. (Click to return to questions)
Q12: Can I allow someone else to use my Travel Dollars?
Q13: Are my Travel Dollars transferable?
A: Absolutely! Simply contact M2 Travel who will be able to advise the best option for your particular situation. (Click to return to questions)
Q14: What is the secret to a good travel booking experience?
